Shipping policy

Where we ship

We ship within the United States only. We do not currently ship to any other country. If you place an order from outside the US, we will cancel it and refund you in full.

Cost

Shipping is free on every order, to eligible US addresses. There is no minimum order value and no surcharge at checkout.

How long it takes

Expect your order to arrive 10 to 20 calendar days after you place it. That covers both packing and delivery. It is an estimate, not a guaranteed date, and we would rather say so plainly than promise a day we do not control.

We email your tracking link once your order is ready to leave our fulfilment partner. Tracking can then sit unchanged for several days while a parcel moves between carriers, which does not necessarily mean anything is wrong.

If your order is going to take materially longer than the window above, we email you before it ships and you can either wait or cancel for a full refund. If it has already shipped and is running badly late, email us and we will replace it or refund you rather than leave you waiting.

Tracking

If your tracking has not updated for more than 7 days, email support@stowmade.com with your order number and we will chase it.

Lost or damaged in transit

If your parcel is lost or arrives damaged, that is our problem, not yours. Send a photograph where relevant and we will replace it or refund you in full.

Wrong address

Check your address at checkout. If a parcel is returned to us because the address was wrong, we will resend it once you confirm the correct one, and we will not charge you again for shipping.

Hubtrade, LLC trading as Stowmade
4283 Express Lane, Suite 2557-728
Sarasota, FL 34249
United States
Email: support@stowmade.com
Phone: (217) 203-8853