Refund policy

We want you to be genuinely happy with what you bought. If you are not, send it back.

Returns

You may return any item within 30 days of delivery, for any reason. You do not need to justify the return, and there is no restocking fee. The item must be in a condition we can reasonably describe as unused, with its packaging.

To start a return, email support@stowmade.com with your order number. We reply with return instructions. Do not send an item back before contacting us. We cannot process a parcel we were not expecting.

Who pays for return shipping

If the item arrived damaged, faulty, or is not what you ordered, we pay. Send a photograph and your order number to support@stowmade.com and we will send a replacement or refund in full, at our cost.

If you simply changed your mind, you pay the return postage.

Refunds

Once your return arrives we inspect it and issue the refund within 5 business days, to the original payment method. Your bank may take a few days more to show it. We refund the full price you paid, including any shipping you were charged.

Cancelling an order

If your order has not yet shipped, email us and we will cancel it and refund you in full.

If it has shipped and is running badly late, we do not leave you stuck with it. Email us and we will replace it or refund you, whichever you prefer. See the Shipping policy for the delivery window this refers to.

Items we cannot accept back

Gift cards, and any item returned more than 30 days after delivery.

Questions

Hubtrade, LLC trading as Stowmade
4283 Express Lane, Suite 2557-728
Sarasota, FL 34249
United States
Email: support@stowmade.com
Phone: (217) 203-8853